Elements and Performance Criteria
- Develop knowledge of estate agency operations.
- Key features of the agency principal relationship are identified and interpreted according to legislative requirements and agency practice.
- Roles and responsibilities of key personnel involved in estate agencies are identified in line with legislative requirements and agency practice.
- Information on key operationsof estate agencies is identified in the context of legislative and agency requirements.
- Forms of business ownership, organisational structure and services offered by estate agencies, including liabilities and responsibilities, are identified.
- Interpret and comply with legislative and agency requirements.
- Approaches for sourcing and accessing legislation relevant to agency operations are applied.
- Legislation and ethical and conduct standards relevant to estate agency operations, including legislative limitations on agency practice, are identified to ensure compliance with legislative and agency requirements.
- Licensing and eligibility requirements for licensed real estate agents, real estate representatives and other employees, including offences and penalties, are identified to ensure compliance with legislative and agency requirements.
- Key provisions of consumer protection and privacy legislation are identified in relation to agency practice.
- Purpose of trust funds and the key legislative controls on trust funds relevant to authorised employees are identified to ensure compliance with legislative and agency requirements.
- Roles andresponsibilities ofgovernment agencies and industry bodies are identified in relation to agency practice.
- Personal understanding of legislative requirements is assessed and verified with relevant people.
- Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with agency practice.
- Model ethical practice.
- Ethical and conduct standards, including penalties for breaches, are identified and interpreted to ensure compliance with legislative requirements and industry and agency practice.
- Agent's liability for breach of contract and negligence is identified in the context of legislative and agency requirements.
- Personal understanding of ethics and conduct standards required for good agency practice is verified with relevant people to ensure compliance with legislative requirements and industry and agency practice.
- Situations in which specialist advice is required are identified and sources of appropriate advice are determined in line with legislative and agency requirements.
- Identify industry employment requirements.
- Industry employment requirements are identified and interpreted to ensure compliance with legislative requirements and agency practice.
- Employee and employer rights and responsibilities regarding conditions of employment are identified and interpreted to ensure compliance with legislative requirements and agency practice.
- Effective communication strategies are employed to establish rapport with clients, determine client needs, and provide accurate advice and follow-up services in line with agency practice.
- Personal presentation and professional image are assessed for compliance with industry and agency norms.
- Personal knowledge and skills in providing real estate services are assessed against industry competency standards and other relevant benchmarks to determine continuing training needs and priorities.
- Opportunities for continuing training to maintain currency of competence and develop specialist and advanced skills and knowledge are identified, planned and applied in line with agency practice.